How can I contact you?

Please contact us by filling out this form, using the chat function at the bottom left of the page, or sending us an email at support@turtlekeebs.com

When will my order ship?

Orders typically ship within 1-3 business days. Please check your email for the shipping confirmation.

How long does shipping take?

Shipping to Canada and the US usually takes less than a week. Most international orders should arrive within 2 weeks. Please check out our shipping policy for more details.

Why haven’t I gotten my order?

In order to offer affordable shipping, we deliver small orders (e.g. lube and tools) by untracked Canada Post Lettermail, so be sure to check your mailbox for the package. If you have yet to receive your order within the expected timeframe, please contact us.

Can I modify/cancel my order?

To modify or cancel your order, please contact us before we ship them out.

Do you offer refunds/returns?

We accept refunds on most items, as long as they are unused and returned within 30 days after purchase. The customer is responsible for return shipping costs. Lubricants and gift cards are final sale and cannot be refunded. Visit our refund policy for more information.

Where are you located?

We are located in Richmond, British Columbia, Canada.

Do you offer local pickup?

We do not offer local pickup at this time. However, shipping within Canada is free and speedy.